GENERAL TERMSThe purpose of our company is to provide the best possible service to our customers. The specific electronic store (e-shop) enables both our customers and all Internet users to be informed directly about the products offered by our company, as well as to make their purchases online.
Copyright and trademarkAll website design, text, graphics, selection and settings are the intellectual property of our company and are protected according to the relevant provisions of Greek law, European law and international conventions. All rights reserved, any text or image or mark, are registered and used in this online store, with the permission of their respective owners.
PERSONAL DATA PROTECTION STATEMENTIn order to carry out any transaction through our company’s online store and to place orders for its products, the disclosure of some of the customer’s personal information will be requested. When placing the order, the full name, the shipping address of the products, the billing address of the order (in case it is different from the shipping address), the invoicing information (in case payment by invoice has been selected), the a contact telephone number, your electronic address (e-mail) and in cases where the payment is made by credit card, the number, the expiry date of the card and the three-digit security code.
- the delivery of the order to your place
- for confirmation and identification of the customer in any necessary case
- for new or alternative products offered by our company
- special offers and news of our site
SECURITYThe SSL (Secure Sockets Layer) protocol is today the global standard on the Internet for certifying websites to online users and for encrypting data between online users and web servers. An encrypted SSL communication requires that all information sent between a client and a server be encrypted by the sending software and decrypted by the receiving software, thus protecting personal information in transit. In addition, all information sent with the SSL protocol is protected by a mechanism that automatically checks if the data has been changed in transit. In addition, personal security is the password you give when you become a member of the website www.karpea.gr. In order to present any of your personal information, you must first provide your username and password. For this reason, you must keep this information well so that it does not risk falling into the hands of third parties. We also advise you to create passwords using symbols along with alphanumeric characters. Finally, let us remind you that the credit card details are not stored in the company’s storage media during the transaction. All transactions you carry out through www.karpea.gr are governed by International and European law, which regulates issues related to electronic commerce, as well as by the Consumer Protection Law (Law 2251/1994), which regulates issues related to with distance sales.
TRADING ITEMS – AVAILABILITY – FEATURESThe products available for sale, their characteristics, prices and available stock, can be found at www.karpea.gr and are accessible to everyone. Users can search for more information about each product by clicking on the product icon. Our company guarantees timely information to customers regarding the availability or non-availability of the products, but bears no responsibility for their availability. Our company makes every possible effort every day in order to provide all the required information for each product (technical characteristics, prices, etc.). However, in order to limit any errors, we would recommend that you contact us before completing any purchase in cases where the prices or any other characteristic of the product is beyond the usual and reasonable. In the prices listed in the relevant catalogs next to each product, there is the price that includes the applicable VAT. In some regions of Greece for which reduced VAT rates apply and if your purchase is made with an invoice, the prices of the products are lower than those listed under the reduced VAT. Our company reserves the right to adjust the prices of its online store, without being obliged to inform the consumer public.
ORDERING PRODUCTS AND CONSUMER PROTECTIONOrders placed through the online store www.karpea.gr constitute distance sales contracts, which are governed by the legislative framework of Law 2251/1994 (as it applies today) and the amendments referred to in PD 131/2003 (Government Gazette A ‘ 116/16.05.2003) and Decision 31619 Official Gazette 969/22.3.2017 as well as the adaptation of Greek legislation to Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011, regarding consumer rights, amending Directive 93/13/EEC of the Council and Directive 1999/44/EC of the European Parliament and of the Council and repealing Directive 85/577/EEC of the Council and Directive 97/7/EC of the European Parliament and of the Council, which was published in the Official Journal of the European Union, number L 304 of 22.11.2011 as it entered into force from 13/06/2014. The user has the right to enter into a valid order through the online store, as long as he is legally competent in compliance with the provisions of the Greek Civil Code (as long as he has completed the eighteenth year of age and is not in legal aid regarding the conclusion of a sales contract). Orders can also be placed by legal representatives of legal entities. Our company reserves the right to claim a refund from the supervisor or guardian of any orders placed by legally incompetent persons.
PLACE AN ORDER THROUGH THE ELECTRONIC STORETo place an order in our online store, you will need:
- The completion of the special form with the necessary information for the conclusion of the sales contract.
Ordering processThe order is completed in 5 steps:
- Authentication (Ability to login, register or continue as a guest)
- Billing and Shipping Address
- Choose shipping method
- Choice of payment method
- Confirmation and registration of the order
PAYMENT METHODSPayment methods are explicitly stated on the order completion page.
RETURNS / CHANGES / CANCELLATIONS
Returns PolicyThe terms and conditions described in this policy apply to all products purchased in Greece through the online store www.karpea.gr.
Order cancellationWhen you place your order through the online store www.karpea.gr, you have the option to cancel your order within the same day that you placed the order. For any return of your products, you can send us your request in writing by e-mail to firstname.lastname@example.org. For any information you need, you can contact us by consulting the contact information on our site. The products you want to return must be in perfect condition, with closed packaging. You are responsible for the cost of returning the products unless the product is under warranty due to a manufacturing defect. In the event that you open the packaging of the product, you must make sure to return it in perfect condition, together with all the parts and accessories from which it is composed. You agree to take care of the condition of the returned products from the time they are delivered to you until the time you deliver them to our store or to the carrier or courier company. Our company is not responsible for defects or poor quality of the products it makes available to its customers. All products are received from suppliers packaged. In the event that the delivered products are proven to be defective, you reserve the right to return and replace them at our own shipping costs. If they are not returned within 15 days, then our company may not accept any return or product replacement. In any case, the maximum return period for replacement cannot be extended beyond fifteen (15) calendar days from the date of receipt. In addition to the rights provided by the returns policy, all rights applicable to consumers from the existing provisions and laws regarding the sales contract, as well as any right arising in connection with the warranty conditions of the products, are recognized in any case.
Transport of returned productsIn case you wish to return goods due to a change of mind, you bear the direct cost of returning the products. The receipt of the returned products can only be carried out from the address that you had declared from the beginning for their shipment and which you have indicated to us in writing. You agree to give our company as much detail as possible about the delivery address of the goods, for example floor, access difficulties of the carrier/courier, existence of elevators, narrow stairs, etc., in order to facilitate the collection process from the place that will be delivered to us indicate. You agree that there will be adequate access to the premises for receiving the returned goods. If the carrier/courier considers that receiving the products from the place you indicate may cause damage to your property, he will inform you verbally and record it on the receipt form. You may instruct the associated transport company/courier to collect the products despite this instruction, however we will not be responsible for any damage that may be caused to your property or the goods as the collection of the products will be done with due care and attention . You agree to provide the partner with all products you wish to return, including all parts and accessories that make them up. When receiving the returned products from the carrier you will sign a receipt form to certify that delivery to the carrier has taken place. The receipt form will be given to you by the partner carrier/courier. If you cannot be present yourself when receiving the goods from the site, you can appoint a representative to undertake this process on your behalf. This representative must be of legal age and able to supervise the receipt of your products for you.
Refund of the value of returned productsIf you are eligible for a return, we will refund the value of the goods you are returning in the same way as the original transaction unless you wish to make another return which you must notify us in writing. Refunds for returned products will be made as soon as possible. In any case, it will be carried out after you inform us in writing about the request to return the products and we accept their return as well as if the products have been delivered to the cooperating transport/courier company. Exceptions to the right of withdrawal The right of withdrawal does not apply in the following cases:
- the supply of goods manufactured according to the specifications set by you as a consumer or clearly personalized (Private Label Products)
- the supply of goods which, after delivery, due to their nature, are inseparably mixed with other elements
- Force majeure: If for reasons of force majeure (e.g. bad weather conditions, strikes, etc.) it is not possible to deliver the products to you within the predetermined time, we will inform you by phone or e-mail, so that you can notify us if you wish, under these conditions, the completion of your order. Our company is not responsible for any situation beyond our fault and will do everything humanly possible to serve you better.
- In cases where you have placed an online order and upon receipt you find that one or more products are missing from the total order, please contact us so that we can arrange all the details required and send you the products that you did not receive at no extra charge .
- Modification of the terms hereof: Our company reserves the right to modify or renew the terms and conditions of transactions. It undertakes the obligation to update this text for any change or addition to the terms.
- In case of non-receipt of the ordered goods (and since a long time has passed since the order was placed), please contact our company. For your best and fastest service, we would recommend that you quote the special order code that has been sent to the e-mail address you provided when placing your order.